KB: Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)

Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)

Symptoms

• When attempting to connect to a Horizon View virtual machine using the PCoIP protocol, a black screen is displayed temporarily and the client disconnects. Connecting to the same virtual machine using RDP protocol is successful.
• Internal PCoIP connections may be successful, however connecting externally results in a black screen.
• Connections from a PCoIP Zero Client fail, but connecting using the Horizon View software client is successful.

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