Logging into vCenter Server 5.1 or 5.5 using the vSphere Client with an Active Directory domain account and selecting the Use Windows session credentials checkbox, fails with the error:
Cannot complete login due to an incorrect username or password
Cause:
Active Directory Identity Sources must be added to the Single Sign On (SSO) configuration with the domain NETBIOS (short name) as the Domain Alias. If a Domain Alias is not configured with the domain short name, authentication using session credentials may fail.
Resolution:
To resolve this issue, remove the existing Active Directory Identity Source, and recreate it with a Domain Alias.
To remove the existing Active Directory Identity Source, and recreate it with a Domain Alias:
- Log into the vSphere Web Client using the Admin@System-Domain (for 5.1) or administrator@vsphere.local credentials (for 5.5).
- Click Administration.
- Under Sign-On and Discovery, click Configuration.
- Click the Active Directory identity source.
- Under Actions, click Edit Identity Source.
- Make note of the information in the identity source.
- Click Cancel.
- Under Actions, click Delete Identity Source.
- Recreate the identity source using the short NETBIOS name in the Domain Alias field.
- Click Test Connection.
- Click OK.
Ref:
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2035510
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